In the upper left corner, click on Manage
In the drop down list, click on Manage Users
Search for individual
Open individual’s account
Click on Course credit log
Open course in a new window
Determine if credit was available when the individual claimed credit
Determine how much credit was available
Click on Course reports
Click on Award credits
Search for individual
Copy the date and time that original or other type of credit was claimed
Click on check box to the left of the individual’s name
Click on Edit awarded credit
Select the appropriate credit type
Click on Award/update this credit type
Type in the amount of credit
Paste in the date and time
Click Next
Click Submit
In original window, click on My activities
Search for the appropriate webinar
Click on download
Click on the appropriate certificate to download
Email the updated certificate to the individual