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ForwardPlease see the Frequently Asked Questions below. If you are unable to find your question, please submit a ticket or contact us directly at 919-445-1000.
Registration
How do I sign up for a live webinar?
How do I sign up for a Self-Paced Online Course?
Why Can’t I See the Enroll or Take Course Buttons?
Why can't I sign up for a course?
Claiming Continuing Education Credit
Account issues
Why can't I add my email to my account?
Why can't I log in to my account?
Why can't I claim credit on a course?
Why don't I see credit on my NABP monitor?
Technical Issues
Trouble with Playback of MediaSite Videos (in SPOCs only)
How do I sign up for a Live Webinar?
Please take the following steps to sign up for a Live Webinar:
- Create an Account in the UNCLCN Learning Portal
- View the list of upcoming live webinars from our Live Webinar list or Catalog
- Once on the course page, click the "Take Course" button
(this will only be available if you are signed in) - You should receive a confirmation email and be able to access the course during the event.
Please see the following instructions sheet for more details.
How do I sign up for a Self-Paced Online Course?
Please take the following steps to sign up for a Self-Paced, Online Course:
- Create an Account in the UNCLCN Learning Portal
- View the list of our current selection of self-paced courses (SPOC's) from our SPOC list or Catalog
- Once on the course page, click the "Take Course" button
(this will only be available if you are signed in) - You should receive a confirmation email and be able to access the course at any point during the duration the course is available.
Please see the following instructions sheet for more details.
Why Can’t I See the Enroll or Take Course Buttons?
These buttons only appear if you have an account in the Learning Portal and are logged into it.
If you are logged in, you will see your name and the words My Account and Log Out at the right side of the blue line that stretches along the top of the browser window.
If you see the words Login to the UNCLCN Learning Portal and Register, you will need to log in to the Learning Portal. If you have not already done so, you will need to create an account.
Why can't I sign up for a course?
There are 2 ways to sign up for a course. There is a "Take Course" button on the right side of a course page and the "Register/Take Course" navigation table at the top of a course page.
In order to see the "Take Course" button, you will need to be signed into your account.
Why can't I add my email to my account?
This error often occurs with users that have created an account using their ONYEN SSO who are affiliated with both UNC School of Medicine and UNC Healthcare. In order for our system to register an email, you would have needed to select a primary email alias. This is a simple fix that our administrators can complete, please contact us at unclcn@unc.edu.
For more information, please visit the UNC ITS page for ONYEN services.
Why can't I log in to my account?
This error will often present as a green error message. This is due to a caching issue with your browser. To correct this, you will need to clear your browsers cache or open an incognito/private browser.
Please see the following instructions depending on your browser type (warning, in most cases, clearing your cache will sign you out of other sites):
Why can't I claim credit on a course?
This error can occur for several reasons. Our courses are designed to only let attendees claim continuing education credit if they meet certain requirements within the Live Webinar. In order to claim credit you will need to have the following:
- Create an account and log in
- Attend at least 50 minutes of the course
- Complete an evaluation within 1 week of the live course
- Select your credit type
If you have met the following requirements and are still unable to claim credit, please contact us for assistance.
Why don't I see credit on my NABP monitor?
If you are a pharmacist or pharmacy technician that selected to receive ACPE credit then you can expect to see credit applied to your NABP monitor in 2-3 weeks. After 3 weeks please contact us at unclcn@unc.edu and allow us to check on the status.
Trouble with Playback of MediaSite Videos (in SPOCs only)
Common Problems with playing Mediasite include excessive buffering and pausing during the video playback. Here are some easy troubleshooting steps you can take:
Restart the Computer
As a first troubleshooting step, please try to restart your computer, phone, or tablet, especially if it has been a while since you last restarted. Restarting commonly resolves many issues.
Internet Connection Speed
If you are having issues with Mediasite video playback, check your internet connection speed.
You can use any number of online speed tests for your connection, but you should be looking for a download speed of 3-4mpbs at the minimum, and ideally more than 10mbps download speed.
Browser and System Updates
A common first troubleshooting step is to make sure you have the latest browser and OS update. Check your browser to see if it is up to date.
Clear Cache and Cookies
Problems with video playback and sometimes be resolved by clearing your browser cache and/or cookies. Check your browser preferences for clearing your cache and/or cookies.
Try a Different Browser
If you are experiencing issues with video playback we recommend that you try Google Chrome or Firefox. If your problem doesn't occur with that combination, there may be an issue with your current browser setup.
Other Issues
Please visit >Troubleshooting Playback of Mediasite Presentations for tips on solving this issue.
No sound or volume too low
No Sound or Volume Too Low
Make sure your speakers are turned on and the volume is turned up. Use the control slider beneath the video screen or check the Audio pane in your system preferences.
Buffering/Lost Audio
If you lose audio, refresh your browser window.
Please see the following instruction sheet for more details.
For any additional questions or concerns please submit a ticket or contact us at unclcn@unc.edu