Please see the Frequently Asked Questions below. If you are unable to find your question, please submit a ticket or contact us directly at 919-445-1000.

Registration

How do I create an account?

How do I sign up for a Cancer Grand Rounds?

Why Can’t I See the Enroll or Take Course Buttons?

Why can't I sign up for a course?

How do I claim Continuing Education Credit?

Account issues

Why can't I add my email to my account?

Why can't I log in to my account?

How do I add a mobile number to my account?

Why can't I claim credit on a course?

 

   

How do I create an account?

Take the following steps to create an account:

  1. In the upper right corner of the page, click on the Register link
  2. UNC Health employees and anyone without an ONYEN: click on the button Create Account
  3. UNC faculty, staff, and students with an ONYEN: click on the button Login/Create Account
  4. Complete and submit the registration form

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How do I sign up for a Cancer Grand Rounds?

Take the following steps to sign up for a Cancer Grand Rounds:

  1. If you do not already have an account, create one in the UNCLCN Learning Portal (see above)
  2. View the list of upcoming Cancer Grand Rounds on its event page or in the Catalog
  3. Click on the feature image or the course link for a given cancer grand rounds  
  4. Once on the course page, click the button Take Course
    (this will only be available if you are signed in)
  5. You should receive a confirmation email and be able to access the course during the event

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Why Can’t I See the Enroll or Take Course Buttons?

These buttons only appear if you have an account in the Learning Portal and are logged into it.

If you are logged in, you will see your name and the words My Account and Log Out at the right side of the blue line that stretches along the top of the browser window.

If you see the words Login to the UNCLCN Learning Portal and Register, you will need to log in to the Learning Portal. If you have not already done so, you will need to create an account.

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How do I claim Continuing Education Credit?

There are 2 options to claim continuing education credit:

  1. Option 1 (asks fewer questions):
    • Click on the button Take Course and claim CME credit, ABIM MOC Part 2 credit, or participation certificate
  2. Option 2 (asks more questions):
    • Claim CME Credit and/or Participation Certificate in Qualtrics
    • Claim CME and ABIM MOC Part 2 Credit in Qualtrics

More Complete Instructions:

   

Why can't I sign up for a course?

There are 2 ways to sign up for a course. There is a Take Course button on the right side of a course page and the Register/Take Course navigation table at the top of a course page.

In order to see the "Take Course" button, you will need to be signed into your account.

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Why can't I add my email to my account?

This error often occurs with users that have created an account using their ONYEN SSO who are affiliated with both UNC School of Medicine and UNC Healthcare. In order for our system to register an email, you would have needed to select a primary email alias. This is a simple fix that our administrators can complete, please contact us at [email protected].

For more information, please visit the UNC ITS page for ONYEN services.

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Why can't I log in to my account?

This error will often present as a green error message. This is due to a caching issue with your browser. To correct this, you will need to clear your browsers cache or open an incognito/private browser.

Please see the following instructions depending on your browser type (warning, in most cases, clearing your cache will sign you out of other sites):

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How do I add a mobile number to my account?

Take the following steps to add a mobile number to your account:

  1. In the upper right corner of the browser window, click on the link My Account
  2. Click on the menu tab Edit
  3. Click on the menu tab Mobile
  4. Add your mobile phone number
  5. Click the button Confirm number
  6. On your phone, check your text messages
  7. Type the confirmation code into the box on the web page
  8. Click the buttonConfirm number
  9. In “Sleep Time,” set the start and stop times when you do not want to receive texts
  10. Click the buttonSave

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Why can't I claim credit on a course?

This error can occur for several reasons. Our courses are designed to only let attendees claim continuing education credit if they meet certain requirements within the Live Webinar. In order to claim credit you will need to have the following:

  • Create an account and log in
  • Complete an evaluation within 1 week of the event
  • Select your credit type
  • Download your credit certificate/instructions 

If you have met the following requirements and are still unable to claim credit, please contact us for assistance.

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For any additional questions or concerns please submit a ticket or contact us at [email protected]